Delete it in the app
- Open the Shatavi app and go to Profile.
- Tap Settings, then Account.
- Tap Delete account.
- Confirm when prompted. Deletion starts straight away and can't be undone.
Or request deletion by email
If you've uninstalled the app, lost access to your login, or would rather we handle it, email us from the address on your Shatavi account:
Request account deletion
Send us a deletion request and we'll confirm once it's done.
privacy@shatavi.comPlease email from the address on your account, and put "Account deletion request" in the subject line. We verify the request, action it, and confirm within 30 days — usually much sooner.
If you can't email from your account address, write to us anyway and we'll ask you for another way to verify the account before deleting anything. We won't delete an account on an unverified request.
What gets deleted
When your account is deleted, we delete:
- Your account details, including your name and email address.
- Your profile and quiz responses, such as your menopause stage, training history, and preferences.
- Your training plan and your full session and progress history.
- Any self-reported wellbeing information you shared in the app.
- Device and usage records linked to your account.
What we keep, and for how long
- Your data is removed from our production systems within 30 days, and from our encrypted backups within 90 days.
- We may retain a limited record where law requires it — for example transaction and tax records, or information needed for security and fraud prevention.
- We may keep aggregated or de-identified data that can no longer be linked back to you.
- Support emails you sent us may be retained for up to 12 months in our helpdesk records.
Want a copy of your data first?
Deletion is permanent and we can't restore an account afterwards. If you'd like a copy of your data before it goes, email privacy@shatavi.com and ask for a data export before you request deletion.
Other privacy requests
For access, correction, consent withdrawal, or any other request about your information, see our Privacy Policy or write to privacy@shatavi.com.